Refund policy

This policy explains how to return an item, how refunds work, and what to do if the shade is wrong or an item is faulty. Questions? Email support@gethairfiller.com. We reply within 24 hours, Monday to Friday.

30-day money-back guarantee

You can return your order within 30 days of receiving it, without giving a reason, and get your money back. If the law of your country gives you a statutory right to cancel, that right applies as well. The rules below apply to the whole 30-day period.

How to return an item

  • Email us at support@gethairfiller.com with your name, email address and order number, and tell us you want to return your order. You can also use the return form below. It is enough to send your message before the 30 days are up.
  • We confirm by email that we have received your message and send you the return address and instructions.
  • Send the item back no later than 14 days after you told us you want to return it.
  • You pay the return shipping. Pack the item well and use tracked shipping if you can, because the item is your responsibility until it reaches us.

Condition of the item

You may try the product at home with care and still return it. If possible, send it back in its original packaging. If the item has been handled more than needed to check its characteristics and how it works, we may deduct the loss in value from your refund.

Refunds

We refund what you paid for the items without undue delay and no later than 14 days after we receive your message. If you return your whole order, we also refund what you paid for standard shipping. We may wait to refund you until we have received the item or you have shown us that you have sent it. The refund goes back to the payment method you used. We do not charge a fee for returns.

Wrong shade? Color guarantee

If you ordered a shade of HairFiller Hairconcealer that does not match your hair, we send you a new one in the right shade free of charge. You do not need to return the first one. Let us know within 14 days of receiving your order. We may ask for a photo of your hair and proof of purchase, such as your order number.

The color guarantee comes on top of your legal rights and does not limit your money-back guarantee or your rights if an item is faulty.

Faulty or damaged items

If an item is faulty or arrives damaged, email us within a reasonable time after you notice the problem, ideally with your order number and photos. Wait for our instructions before you send anything back. If the item is faulty, we pay the return shipping and replace the item or refund you. Our Terms of Service have the details.

Return form (optional)

You do not have to use this form; an email with the same information is enough. To use it, copy the text into an email to support@gethairfiller.com.

  • To: HairFiller, support@gethairfiller.com
  • I hereby give notice that I withdraw from my contract for the sale of the following goods:
  • Order number:
  • Ordered on / received on:
  • Name:
  • Address:
  • Signature (only if you send this form on paper):
  • Date:

Last updated October 29, 2026.